Bookings for 2023 made after 1st January 2022 New T&Cs.
Due to Covid Being A Known Risk We Are Sorry We Are Unable To insure Guests Who Are Unable To Travel. Please See Below
If we are not able to welcome you due to our closure by the government or closure of the border/region due to Covd19 or if you are in la localised lockdown and not allowed to travel re Covid 19 deposits can be carried forward 12months or refunded. This does not apply to guests who contract Covid19 or have to isolate due to other family members or close contacts developing Covid19 within the Governments recommended isolation period prior to their stay and are unable to travel .
We reserve the right to cancel any bookings at any time on the basis of government regulations and / or guidance relating to Covid 19. Guests showing signs and symptoms of Covid19 must inform us immediately and return home.Guests who cannot do so will be liable to pay in full the published price for any extended stays. We always recommend guests take out travel insurance. Both the Post Office and Trailfinders will cover guests for Covid19. We have no association with these providers and do not sell insurance or recommend these specific policies.
Final payment for any stays will be due six weeks prior to your stay depending on the situation at the time
Booking – Bed & Breakfast, Rockcliffe
Bed and Breakfast deposit of the 1st nights accommodation is required.This may be a cheque made out to Millbrae House via a bank transfer or on your debit card on 01556 630217. Full settlement of account on departure by cash, cheque, or debit card. We do not take credit cards.Once we receive your deposit we will send you a confirmation via e mail.
Restrictions may apply for single night bookings at weekends and at peak periods. A surcharge of £4 is payable for single night bookings. It would be appreciated if guests would arrive between 4pm and 6pm or later by arrangement. Please vacate your accommodation by 10am.
Car Parking
Each apartment and bedroom has it's own designated parking space. No responsibility cannot be accepted for loss or damage to vehicles whilst on the property. Guests with more than one car will be required to park in the village car park a short walk away during busy periods.
Pets
Visitors are allowed one dog over one year old in Drumburn by prior arrangement. Dogs must not be left unattended in your accommodation. Visitors must make sure their pets do not cause damage to property or be allowed on furniture. Charge applies for your dog.
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Communication
To make a booking we will need to collect and process personal data, we will require your full name and address a landline, mobile number and e mail address. Occasionally we would like to send you by email or post, some information about Galloway Coast Cottages including special offers, late availability and events in the area. We will ask for your consent to add your email to our mailing list. You can unsubscribe at anytime.Your details will not be passed onto third parties. In the event of your booking requiring an extra outsourced service your contact details will be passed on to that third party.
Ie car hire, shopping delivery.
PLEASE REFER TO CANCELLATION AND CURTAILMENT CONDITIONS BELOW and
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Booking – Rockcliffe Craig Roan Self Catering
A £100 deposit is required on booking and full payment must be made six weeks prior to arrival. Payment by debit card on 01556 630217, bank transfer or cheque made payable to Millbrae House to our address below.
Arrivals and departures
It would be appreciated if guests would arrive between 4pm and 6pm or later by arrangement. Please vacate your accommodation by 10am.
Car Parking
Each apartment and bedroom has it's own designated parking space. No responsibility cannot be accepted for loss or damage to vehicles whilst on the property. Guests with more than one car will be required to park in the village car park a short walk away during busy periods.
Guest's Safety
Craig Roan equipped with carbon monoxide detecters and heat/smoke alarms. Kitchen fire extinguishers and fire blankets, these are tested annually by a professional fire safety company. The apartment has an electrical safety certificate which is required under Scottish Law and this is carried out every 5years. All appliances are PAT tested for safety annually or have been purchased within one year. Fire Safety Risk Assessments are completed yearly along with a Covid19 Risk Assessment.
Communication
To make a booking we will need to collect and process personal data, we will require your full name and address a landline, mobile number and e mail address. Occasionally we would like to send you by email or post, some information about Galloway Coast Cottages including special offers, late availability and events in the area. We will ask for your consent to add your email to our mailing list. You can unsubscribe at anytime.Your details will not be passed onto third parties. In the event of your booking requiring an extra outsourced service your contact details will be passed on to that third party.
Ie car hire, shopping delivery.
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Rockcliffe Self Catering Craig Roan Cancellation and Curtailment / Terms and Conditions
If you have to cancel your holiday after the balance has been paid, not less than six weeks before the start of your holiday, the balance will only be refunded if the holiday is re-let; the deposit is non refundable. We do not provide insurance against this or against loss or injury while you are on holiday and you should approach your own insurance broker. If you find it necessary to cancel your holiday, please let us know as soon as possible. In circumstances where a refund is offered there will be a £30 admin fee deducted from any payment.
In order to protect staff, guests and visitors we need to exclude any persons with a highly infectious/ notifyable or contagious illness or disease. If you are ill before your holiday please let us know, cancel your holiday and contact your insurance company.
Breakages Please let us know as soon as possible if any breakage or damage occurs.
Cleaning
The apartment will be clean on your arrival and you are requested to treat the house and it's contents with care and leave it clean on your departure.
Heating
Please use heating sensibly, turning heaters off when not needed.
Booking conditions
1. No subletting is permitted without written consent from the owner. Accommodation is quoted for the number of guests stated on the booking form. Extra guests will be charged for.
2. The owner reserves the right to enter the house at any reasonable time for inspection, repairs, etc.
3. Charges are fully inclusive. There are no extra charges for electricity. The owners reserve the right to charge for breakages, loss or damage. Tenants should report any deficiency which they notice on arrival, and any which occur during their visit as soon as possible.
5. The owners reserve the right to charge for cleaning if the apartment is left dirty. The house will have been thoroughly cleaned prior to arrival and tenants are requested to leave it in a like condition.
6. Time is required between tenancies in order to clean the house before the tenants arrive. Occupation of the apartment will be given at 4pm on the first day of the let. The apartment must be vacated by 10am on the last day of the let. An extra days rent may be charged if the tenants do not leave on time
7. Strictly no EV charging. The property is not certified for EV charging so this is prohibited for the safety of our guests and to minimise fire risk.
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Communication
To make a booking we will need to collect and process personal data, we will require your full name and address a landline, mobile number and e mail address. Occasionally we would like to send you by email or post, some information about Galloway Coast Cottages including special offers, late availability and events in the area. We will ask for your consent to add your email to our mailing list. You can unsubscribe at anytime.Your details will not be passed onto third parties. In the event of your booking requiring an extra outsourced service your contact details will be passed on to that third party.
Ie car hire, shopping delivery.
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Loch View and Sanderling Terms and Conditions
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Your booking is accepted on the understanding that you are over 21 years of age, have read our terms and conditions (see below) and agree that you are your party are bound by them.
Terms and conditions
General. The hiring contract is between the hirer and the owner of the property, for which the booking is made, and incorporates the conditions set out below.
Cancellation
If the hirer wishes to cancel the booking he/she should advise the owners immediately by telephone, followed by a confirmatory letter, fax or email. Upon receipt of such a letter, fax or email the owners will (but without obligation whatsoever to the hirer) use their best endeavours to obtain a replacement letting and, if such a replacement is obtained, will then refund the hirer any monies paid, less the deposit, the deposit is non refundable. If the owners are not able to relet, the OWNER shall be entitled to retain all payments already made, and to recover, if not already paid, the balance of the hiring charge.
PLEASE NOTE: We do not provide insurance against this or against loss or injury while you are on holiday and you should approach your own insurance broker if you consider this advisable.
In order to protect staff, guests and visitors we need to exclude any persons with a highly infectious/ notifyable or contagious illness or disease. If you are ill before your holiday please let us know, cancel your holiday and contact your insurance company.
In circumstances where a refund is made there will be a £30 admin charge that will be deducted from any repayment.
Car Parking
No responsibility can be accepted for loss or damage to vehicles whilst on the property, or bikes left in the lock up.
Strictly no EV charging
Liability
No liability is accepted for any loss, damage, sickness or injury, howsoever caused, which may be sustained, during the holiday to the hirer, or any member of the hirer's party or any invited person, or any car and its contents, or any possession of the hirer or any member of the hirer's party or guest. please note that the last 200 yards of road is un surfaced and may not suit very low cars
We cannot be held responsible for noise or disturbance which comes from outwith the boundaries of the property or which is beyond our control.
We cannot be held responsible for the breakdown of equipment such as, boilers, washing machines or Wi Fi, including the failure of public utilities ie electricity and water.
Breakages Please let us know as soon as possible if any breakage or damage occurs.The hirer is liable for all breakages and damage to the property and must inform the owners as soon as possible. The hirer must pay for breakages and damage before the end of their holiday.
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Housekeeping / Damage Deposit
For short breaks, Christmas and New Year bookings the owners will require the hirer to pay a refundable housekeeping / damage deposit. If this applies the owner will notify the hirer of the amount and the date when this is payable
The owner shall be entitled to deduct from this deposit the cost of remedying any breaches of your obligations ie;
if during the Hire Period there are any breakages or damage to the Holiday
Accommodation or any items otherwise need replacing or
if after the Hirer has vacated the Holiday Accommodation this requires cleaning
beyond what would be reasonably expected;
If after deducting these costs any part of the Security Deposit remains this shall be returned to
the Hirer.
Security deposits will be returned seven days after your stay.
Pets
Visitors are allowed one dog by prior arrangement but must not be left unattended in your accommodation. Visitors must make sure their pets do not cause damage to property, be left alone at any time, go upstairs, in bedrooms or to get onto furniture. This is on the express condition that the pet owners are responsible for any extra cleaning that may be required, either in the property or the grounds. Any extra time that needs to be spent by the housekeeper on cleaning, washing or waste removal caused by the presence of pets will be chargeable. Pets must have their own blankets to protect the floor coverings at all times. Owners and their agents, reserve the right to insist upon the removal of animals in the event of a breach of these. No puppies or young dogs under 1 year old. No cats.
Dogs must be wormed and be protected from ticks and fleas.
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Free Internet Services
The owners are not responsible for any failure of this service where the problem originates from elsewhere or is an area or service provider problem./ fault Where service is slow due to the rural location of the property or in the event of service failure no compensation will be payable.
Towels
The towels provided are for use in Sanderling / Loch View only please do not take them to the beach or use them in the garden. There is a washing machine . If you are washing the white towels please do not wash them with other colours.
Booking conditions No subletting is permitted without written consent from the owner. The owners reserve the right to charge for cleaning if Sanderling/ Loch View is left dirty. The cottage will have been thoroughly cleaned prior to arrival and tenants are requested to leave it in a like condition. To pay for any breakage's losses or damage to the property before departure;
Tenants must not smoke in the property and not light candles in the property
Arrivals and Departures
Time is required between tenancies in order to clean the house before the tenants arrive. Occupation of the cottage will be given at 5 pm on the first day of the let. The cottages must be vacated by 10 am on the last day of the let. An extra day’s rent may be charged if the tenants do not leave on time.
The maximum number of persons allowed at the property is agreed at the time of booking, and must not be exceeded (Owners reserve the right to terminate the hire without notice and without refund in case of breach of this condition)..
​Guest's Safety
Both cottages are equipped with carbon monoxide detecters and heat/smoke alarms. Kitchen fire extinguishers and fire blankets, these are tested annually by a professional fire safety company. Properties have an electrical safety certificate which is required under Scottish Law and this is carried out every 5years. All appliances are PAT tested for safety annually or have been purchased within one year. Fire Safety Risk Assessments are completed yearly along with a Covid19 Risk Assessment. The cottages are not certified for EV charging so this is prohibited for the safety of our guests and to minimise fire risk.
Communication
To make a booking we will need to collect and process personal data, we will require your full name and address a landline, mobile number and e mail address. Occasionally we would like to send you by email or post, some information about Galloway Coast Cottages including special offers, late availability and events in the area. We will ask for your consent to add your email to our mailing list. You can unsubscribe at anytime.Your details will not be passed onto third parties. In the event of your booking requiring an extra outsourced service your contact details will be passed on to that third party.
Ie car hire, shopping delivery.
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